I was first exposed to marketing automation back in 2008, when my boss sent me a link to a video from National Instruments on the topic of marketing automation platforms (MAPs). I knew immediately that this was a must-have tool for me (a newly minted Marketing Director at the time) — and for the future growth of my company. I jumped through all the internal hoops, got all my approvals in line, and placed the order. (If you must know, I chose Eloqua, which was really the only enterprise player six years ago.)
On the day my new marketing tool arrived, there I sat with my brand new shiny administrative login and thought to myself, now what? I didn’t have a team; I didn’t have a plan, and I didn’t have a clue about what to do next. Being a former field salesman, I was used to operating in a reactive mode (no offense to my sales friends). Nevertheless, I had committed the company to paying something like $3000 per month and made some boastful predictions, so I knew I had to do something.Continue Reading